It’s no secret that one of the most promising fields of tech progress today is artificial intelligence. AI doesn’t simply have the potential to transform lives – we know that it will. The only question is when.
What could be better than the Internet?
The proliferation of the internet has certainly turned this world around, impacting nearly all aspects of our private and professional lives, changing the ways we communicate, learn and transact. AI, however, has the tremendous potential to enable people and organizations to perform cognitive tasks and process information in ways previously unthinkable.
In the midst of this new AI era, we are witnessing experimentation and applications beyond academia and games – at the enterprise level, where artificial intelligence is used to redefine business operations and decision-making.
Advances in AI
Some of the biggest propellers of AI today include the ubiquity of big data, the upgrades in computational power and the advances in deep learning. Data and analytics powered by intelligent algorithms can help companies differentiate and stay ahead of their competition in a fast-changing climate. Sophisticated algorithms provide insights into consumer behaviour; real-time insights help identify trends and make timely, informed, business-critical decisions on a large scale.
In which areas can investments in AI make a difference to modern enterprises? Some of the sectors already reaping the rewards of the first wave of AI-powered enterprise applications include customer service, healthcare, finance, cybersecurity, and advertising.
Chatbots are the new normal
Have you landed on a website only to be confronted with a chatbox popup, inviting you to reveal more about your shopping needs, ask a question or get help? Have you used a messenger app to schedule a calendar meeting or send a payment to a friend or relative?
Today’s consumers are getting used to receiving faster, better and more personalized levels of around-the-clock service. In this new reality, chatbots are the beacons of automated customer support, even going as far as performing pre-sales consulting, helping funnel leads to human sales teams. Gartner estimates that non-voice support interactions will account for ~85% by 2020, making way for automated, AI-powered customer support.
The need for AI talent
The desire to improve end consumer value by realizing efficiencies and automating functions requires a different kind of skills. Data and research scientists, AI software engineers, UX designers and data/BI analysts are some of the jobs that are projected to grow the most in demand in the coming decade.
What about human intelligence?
There’s no denying that powerful AI tools will significantly impact society in ways that are hard to predict, as much as sceptics and pundits are trying to get ahead of the trend. Some of the likely changes include the need for a large part of the workforce to retrain and requalify, change jobs and even industries. There’s also the existential question of how humankind will adapt to and derive meaning from a universe in which machines generate and implement the most brilliant new ideas and concepts for our well-being.
AI, AI, captain
Solutions driven by AI have already transformed the business world in a sizeable way, and will continue to do so at rapid rates, as deep learning speeds up and algorithms get smarter. Although we can’t predict precisely how quickly these developments will unfold, companies embracing AI-based tools have a chance at staying competitive in the new, increasingly tech-powered business reality.
Copywriter: Ina Danova