There is nothing more frustrating from a customer’s perspective than waiting for a field service technician to show up, only to find they do not have the necessary parts or were told the problem was completely different than the one that needs to be solved. Combining mobile platforms with service optimization apps, the right technician is able to fix the customer's problem with the right parts the first time.
Optimize your work order flow
One of our clients is Skylift, a service company with hundreds of technical engineers in the field. The service employees used to fill out paper work orders that had to be entered into the system manually. Thanks to the mobile application PegusApps developed, technical engineers on the road can now fill out digital work orders that are sent directly to a central database, resulting in a dramatically increased efficiency.